QA Evidence Pack Support
Datawerkes provides best-effort email support for QA Evidence Pack. No response or resolution time is guaranteed.
Supported topics
Support covers installation, opening the side panel, visible-tab capture, local storage, redaction, resetting a session, and HTML, Markdown, or JSON exports.
Before contacting support
- Capture is blocked on protected pages such as
chrome://pages and the Chrome Web Store. Retry on an ordinary webpage. - Markdown exports are intentionally text-only. Use the HTML evidence report when screenshots are needed.
- Use Reset to remove the current session. Uninstall the extension to remove all extension-local data.
Include the Chrome version, extension version, exact error text, and steps to reproduce. Do not email passwords, credentials, payment or health information, confidential customer data, or unredacted sensitive screenshots.
Boundaries and security reports
Support cannot provide legal, compliance, certification, security-assurance, billing, uptime, or business-results commitments. Potential privacy or security issues receive priority internal escalation. If an issue may expose private information, stop using the affected feature and do not send that information by email.
Payments
The initial 30-day market-test version is free and collects no payment, so there is no purchase to refund. Any future paid version will publish its applicable price and refund terms before payment is enabled.